AARO Support | Pacera
Reliable Global Support for All AARO Users
AARO Support provides comprehensive, always available assistance for customers using AARO’s financial consolidation and reporting platform. Choose from three SLA tiers to match your response time.
Why Do CFOs Choose AARO Support?
Financial consolidation is mission critical and delays or unresolved issues can impact deadlines, accuracy and compliance. CFOs choose AARO Support because it delivers dependable, expert help exactly when it’s needed.
From basic assistance included with all AARO installations to premium 24/7 global coverage, customers receive rapid, knowledgeable responses from consultants who understand both the platform and group accounting. Each case is handled by a dedicated Case Manager, ensuring continuity, clear communication and efficient resolution.
“AARO provides expert guidance and support”
Core Capabilities
Three SLA Levels for Every Need
Dedicated Case Manager
24/7 Online Support
Access to AARO Services
Three SLA Levels for Every Need
Basic (included), Standard for faster response times, and Premium for full 24/7 global support.
Dedicated Case Manager
Every support request is handled by a single point of contact who follows the issue through to resolution.
24/7 Online Support
Submit tickets, track progress, chat with support and access resources at any time.
Access to AARO Services
Book upgrades, training, consultancy.
How AARO Support Works
Users create support tickets via the online portal and follow the status in real time.
A single Case Manager oversees the entire case journey until the issue is resolved.
Use the portal to browse the knowledge base, book consultants, schedule upgrades or register for courses.
Do you want to know more about how the Pacera platform works in practice?
Submit your details to schedule a live demo with our experts.